Refund Policies

zippyly.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.
⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

  1. Order Delays
    • USA: Eligible after 45 days from departure
    • Brazil: 110 days due to customs delays
    • Other countries: 100 days for certain shipping lines

    Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

  2. Orders Not Received
    • If tracking shows “delivered,” no refund or resend will be provided
    • A non-delivery certificate from the local post office is required
  3. Damaged Products
    • Full refund or replacement for severely damaged items
    • Partial refund for minor damage (e.g., small scratches)
    • No refunds for packaging damage caused by international shipping
    • Electronics claims must be made within 30 days
  4. Incorrect or Missing Products
    • Full refund or replacement for incorrect items
    • Partial refund or resend for missing non-critical parts
    • For size issues, include a photo with measurements
  5. Order Cancellations
    • Full refund if canceled before processing or shipping
    • No cancellations for customized or pre-order items once paid

📩 How to Submit a Dispute

  • Provide photos or videos of damaged products
  • Include screenshots of complaints (name, date, and content visible)
  • Return the product if requested by our team

⚠ Important Notes & Exceptions

  1. Dispute Deadlines: Must be filed within 7 days of delivery or expected delivery date
  2. Force Majeure: We are not responsible for delays caused by:
    • Natural disasters
    • Epidemics
    • Customs delays
    • War or civil unrest
  3. Shipping Method Restrictions: No disputes for non-trackable shipping methods
  4. Delivery Location Restrictions: Disputes may be rejected for regions with known delivery issues
  5. Returns:
    • Must be authorized in advance
    • Unauthorized returns will not be processed
    • Must be returned within 30 days of receipt
  6. Service-Based Products: Services (e.g., packaging or photography) are non-refundable once fulfilled
  7. Unacceptable Disputes:
    • Change of mind
    • Product appearance differs without defects
    • Customs or natural delay issues
    • Incorrect item ordered or wrong address provided

📌 Additional Information

  • No disputes once an order is marked “closed”
  • No disputes for the following shipping methods:
    • PostNL
    • Electric PostNL
    • CJPacket EUB
    • CJPacket Postal Route
    • CJPacket Railway Economy
  • Disputes not accepted for high-risk destinations
  • Returns accepted only at designated warehouses
  • No refunds for low-quality services unless inspected

💬 Need Help?

If you’re unsure whether your order qualifies for a refund or resend, contact our customer service team:

Email: support@zippyly.shop